Nathan Garfield

1447 S. Chadwick St, Apt 2

(267)-307-1989 | nathangarfield@me.com

Exceptionally strong abstract thinker, with inborn talent to see patterns and connections in

complex data and information. An expert in creative ideation to develop and implement solutions.

Trained in Apple client-service. Possesses a BA in Film and Media Arts and certification in UX design.

Professional Experience

 

  • Part of the in-house design team supporting Sky, the PPL employee intranet.

  • Responsible for collecting and translating user insights and analytics into product designs and experiences.

  • Worked with visual designer, researchers, product team and development team to design new features for Sky as well as enhancements to legacy experiences.

  • Produced UI mockups, prototypes, detailed documentation using Figma.

  • Created a net-new design system for use in all PPL intranet applications.

  • Designed and carried out research studies including workshops, one-on-one interviews and surveys.

PPL Corporation

Sr. User Experience Designer

September 2020 — Present

  • Contract work for Comcast Business’ product design team

  • Work closely with development teams, product owners, and leadership to design and develop communications software for small business customers

  • Brought features from ideation all the way through development

  • Produced deliverables such as wireframes, workflow maps, requirements documentation, prototypes and final designs

  • Led user research efforts, leveraging remote user testing tools to conduct usability testing of prototypes.

Comcast Business

User Experience Designer

June 2019 — April 2020

Think Company

Experience Designer

May 2018 — May 2019

  • Work collaboratively on creative teams that include both clients and internal colleagues 

  • Design solutions that incorporate modern usability and interaction design practices, including both responsive and device-native strategies

  • Conduct needs analyses by synthesizing client discussions, system assessments, contextual inquiries, user data and other research findings

  • Create deliverables from scratch with little to no oversight, including sketches, wireframes, workflow diagrams, requirements documentation, user research and usability testing scripts and discussion guides, content inventories, and content strategy documentation

  • Clearly and effectively present ideas, research findings, sketches, and other deliverables to clients

  • Experience working on native mobile apps, enterprise web sites, research activities and recommendations reports

  • Worked on projects for Merck, Comcast, Temple University, and Bristol Myers-Squibb

Nathan Garfield Design

UX Designer

December 2016 — Present

  • Working with a wide variety of clients on an array of UX/UI design projects 

  • Create wide diversity of deliverables from wireframes, personas, information architecture, site maps, prototypes, mobile-first design

  • Work in a goal-oriented, detail-focused manner, garner constructive feedback from clients to deliver the result they are looking for

Apple Inc.

Technical Expert

January 2015 — May 2018

  • Trained in translating complex technical issues into relatable terms and analogies as part of Apple’s world-class client-service program

  • Manage 100 technical appointments per week, reaching a satisfactory resolution with customers while staying consistent and efficient

  • Demonstrate immediate empathy with clients to create a productive relationship

  • Resolve issues with patience and clearly explain how to avoid further issues

  • Work effectively as part of a tight team of professionals, volunteering for as needed projects not required by role

Winding River Productions

Production Assistant/AV Technician

September 2013 — February 2014

  • Recorded, produced, edited over 100 audio programs for broadcast on ReachMD.com

  • Prepared graphic elements for use in educational slideshows using industry-leading software

Garfield Group

Freelance Producer/Editor

Int. 2007 — 2013

  • Worked with creative team to create promotional materials and branding

  • Produced media for a variety of projects including video and graphic materials

Education

 

Temple University, Philadelphia, PA

Bachelor of Arts in Film and Media Arts, May 2013



Interaction Design Foundation

Classes in Human-Computer Interaction, UX Design, Data Visualization, December 2016 — May 2018

Certifications

 

Google Analytics Individual Qualification, Google

Credential ID 31740498, Issued May 2019

Additional Skills

 

  • 99% abstract reasoning score on Caliper Profile; natural problem solver and interpreter of data

  • Excellent client-orientation, attention to detail, ideation skills, desire to exceed expectations

  • Well-versed in Sketch, Figma, Balsamiq Mockups, Invision, Google Analytics, Google Data Studio, Zeplin, Airtable, HTML, CSS, Adobe Photoshop, Illustrator, Marvel, Webflow, MacOS, iOS, Windows and Android